Then this popped through just in the nick of time:
Thank you for such a prompt reply.
I will pop the keyring in the post and return to you. The rest of the product is lovely and the girls father was delighted with his present so this issue is just a hiccup.
Regards Allison Usher, Sedgefield
You see, for every negative, I get tonnes of the lovely understanding customers, like Allison who make it all worth while!